Patients are approaching healthcare with consumer-like expectations and a desire for modern, hassle-free services. This shift is visible throughout all demographics, not just millennials, as many people believe. Smartphones have merely accelerated this change, from instant chat with doctors to appointment reminders, novel aftercare tools, and more.
When doctors and patients are connected, great things happen.
As the healthcare industry evolves, so will patient experience management. Patient experience management can be a flexible framework that is capable of taking advantage of new technology and tailored to customer needs in order to give patients what they want. Since texting is not possible when it comes to compliance around medical data, using a secure messaging app is the only way to break down messaging barriers. It won’t happen overnight or even within a week as it’s more like an investment that requires careful watering and feeding over time. When implementing the eRemede app and improved patient experience management to your practice you’ll reap benefits such as convenience both for doctors and patients by offering greater efficiency, easier access, personalization options with long-term automation which will save so much time due to less workflows needed therefore saving money on labor costs too!
Like any business strategy today – especially those relating specifically towards innovation – patient experience management must evolve continuously in order to maintain relevance.
Looking for ways to enhance the patient experience? Book a demo now!